Support

Support is as close as a phone call and is available 24 hours a day, seven days a week. With the Internet ,we are never more than a click away from your system. We are here to help you maintain your software and hardware systems. This can be done remotely or on site depending on your situation. Soft coding allows the customer to operate their system without continually relying on a programmer every time something changes. Our hardware and software systems are so easily maintained that the need for physical interaction is not necessary. If a problem does arise, we are more than willing to solve it.

We offer in-depth training for new users of our system. We will personally come out to your site before and after installation to help plan and settle into your new working environment. By spending time with you we ensure that converting to TGIF's TransFormation will greatly enhance productivity and reduce any unnecessary time consuming tasks.

TGIF also provides on-line programming support via the internet allowing us direct access into a customers computer system as needed. Support is offered on a contract basis and is optional for all customers.

Warranty

The warranty for TransFormation is very simple.  We offer a money back warranty (except for travel costs) during the first six months from the day the software is installed on your server. Simply put - if you ask for your money back for any reason during the first six months, we will return it. During the first six months any program defects are corrected at no charge. Beyond the first six months, program defects are corrected at no charge so long as you are paying the monthly software maintenance fee.

Source Code

The Great Information Factory has always provided the program source code to our customers. This is done under a license agreement that allows you to maintain the programs yourself if you so choose. The license agreement precludes you from reselling or transferring the source to any other end user, but allows you to maintain and modify the programs according to your needs. TGIF does not assume responsibility for the programs once modified by the end user, however our staff is always available to assist you when you choose to maintain the software yourself.